Code of Conduct

Our Code of Conduct

At i-Brokers, our Code of Conduct defines how we work, make decisions, and interact with clients, colleagues, and communities. It reflects our commitment to integrity and professionalism and provides clear guidance for every team member.

Our vision is to become the most trusted and respected insurance broker in the world. We aim to achieve this by fostering a culture of accountability, open communication, excellence, and respect. Every employee is expected to uphold our standards and act in ways that protect our reputation and promote trust.

Our Clients and Our People

Clients are at the centre of everything we do. Every service starts with understanding their individual needs. We aim to provide outstanding products by truly listening, responding fairly and promptly to questions and complaints, and protecting personal data at all times.

Equally important is our team. We hire talented people, create an environment that supports their development, and treat everyone with courtesy and respect. We encourage open dialogue and ensure that any employment-related concerns are taken seriously and handled appropriately.

Responsible Business

We take pride in making a positive impact beyond our immediate work. Whether through fair competition, environmental awareness, or supporting the communities in which we operate, we strive to be a responsible and transparent business. We understand our markets, guard against financial crime and fraud, and work with a wide range of stakeholders to promote long-term wellbeing.

Risk management is central to our operations. Our Enterprise Risk Management Model helps us identify, assess, and address risks effectively. Every team member is expected to complete relevant training and comply with the legal and regulatory requirements that apply to their role. We never compromise quality for speed and remain committed to sustainable growth.

Ethical Decision-Making

We expect all decisions at i-Brokers to be made with integrity and care. That means asking whether a decision is in the best interest of our clients, whether it would feel right if made public, and whether it complies with all relevant laws and policies. We also consider whether it aligns with our long-term goals. If the answer to any of these questions is unclear, we stop and seek guidance. Acting responsibly is not just encouraged, it’s essential to who we are.